Privacy Policy

Last updated: January 2024 • Effective: January 1, 2024

🛡️ Your Privacy Matters

At Alod, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our courier platform.

Privacy at a Glance

✓ We protect your personal information
✓ Location shared only during deliveries
✓ We never sell your data
✓ You control your privacy settings

1. Information We Collect

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We collect several types of information to provide and improve our services:

Personal Information:
  • Name, email address, and phone number
  • Government-issued ID and driver's license
  • Bank account and payment information
  • Profile photo and vehicle documentation
Location Data:
  • Real-time GPS location during active delivery sessions
  • Historical location data for completed deliveries
  • Route optimization and navigation data
Device Information:
  • Device type, operating system, and app version
  • Unique device identifiers and mobile network information
  • App usage patterns and performance metrics
Communication Data:
  • In-app messages between couriers and customers
  • Customer service interactions and support tickets
  • Feedback and rating submissions

2. How We Use Your Information

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Service Delivery:
  • Matching you with delivery opportunities
  • Facilitating communication with customers
  • Processing payments and calculating earnings
  • Providing navigation and route optimization
Safety and Security:
  • Verifying your identity and eligibility
  • Monitoring for fraudulent activities
  • Ensuring platform safety for all users
  • Investigating incidents and disputes
Service Improvement:
  • Analyzing usage patterns to enhance app functionality
  • Developing new features and services
  • Conducting research and analytics
  • Personalizing your experience
Legal Compliance:
  • Meeting regulatory requirements
  • Responding to legal requests and court orders
  • Protecting our rights and interests
  • Enforcing our terms and conditions

3. Information Sharing

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With Customers:
  • Your first name and profile photo
  • Real-time location during active deliveries
  • Vehicle information for identification
  • Contact information for delivery coordination
With Service Providers:
  • Payment processors for financial transactions
  • Background check companies for verification
  • Cloud storage providers for data hosting
  • Analytics services for app improvement
Legal Requirements:
  • Law enforcement agencies when legally required
  • Regulatory bodies for compliance purposes
  • Courts and legal proceedings as necessary
  • Emergency services for safety reasons
Business Transfers:
  • In case of merger, acquisition, or sale of assets
  • With your consent or as otherwise permitted by law

We never sell your personal information to third parties for marketing purposes.

4. Data Security

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Technical Safeguards:
  • End-to-end encryption for sensitive data
  • Secure data transmission using SSL/TLS protocols
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for account access
Physical Security:
  • Secure data centers with restricted access
  • Environmental controls and monitoring systems
  • Backup and disaster recovery procedures
  • Regular security training for employees
Access Controls:
  • Role-based access to personal information
  • Regular review of access permissions
  • Logging and monitoring of data access
  • Immediate revocation of access when no longer needed

Despite these measures, no system is completely secure. We encourage you to protect your account credentials and report any suspicious activity immediately.

5. Data Retention

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Active Account Data:
  • Personal and profile information: Retained while your account is active
  • Location data: Stored for 12 months for service improvement
  • Financial records: Kept for 7 years for tax and legal compliance
  • Communication logs: Maintained for 2 years for dispute resolution
Inactive Accounts:
  • Account data is anonymized after 3 years of inactivity
  • Essential records may be retained longer for legal compliance
  • You can request account deletion at any time
Legal Requirements:
  • Some data may be retained longer to comply with legal obligations
  • Court orders or regulatory requirements may extend retention periods
  • Safety and security investigations may require extended retention

Upon account deletion, we will remove or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Privacy Rights

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Access Rights:
  • Request a copy of your personal information
  • View how your data is being used
  • Obtain information about data sharing practices
  • Access your data in a portable format
Correction Rights:
  • Update incorrect or incomplete information
  • Modify your profile and account details
  • Correct inaccurate location or delivery data
  • Update payment and contact information
Deletion Rights:
  • Request deletion of your personal information
  • Close your account and remove associated data
  • Withdraw consent for data processing
  • Object to certain types of data processing
Control Rights:
  • Opt out of marketing communications
  • Limit location data collection when not delivering
  • Control profile visibility and information sharing
  • Manage notification preferences

To exercise these rights, contact us through the app or email privacy@alod.com.

7. Location Data

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Location information is crucial for our delivery service:

Collection:
  • GPS coordinates during active delivery sessions
  • Route data for navigation and optimization
  • Delivery completion locations for verification
  • Historical patterns for service improvement
Usage:
  • Matching you with nearby delivery opportunities
  • Providing turn-by-turn navigation
  • Calculating delivery distances and fees
  • Analyzing service coverage and demand
Sharing:
  • Real-time location shared with customers during deliveries
  • Aggregated location data used for service optimization
  • Emergency services may access location during incidents
  • No location sharing when you're offline or not delivering
Control:
  • You can disable location services, but this will prevent you from receiving delivery requests
  • Location history can be viewed and managed in your account settings
  • Precise location is only shared during active deliveries

8. Cookies and Tracking

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App Analytics:
  • Usage patterns and feature interactions
  • Performance metrics and crash reports
  • User engagement and retention data
  • A/B testing for feature improvements
Advertising:
  • We do not display third-party advertisements
  • Marketing communications are based on your preferences
  • You can opt out of promotional messages at any time
Third-Party Services:
  • Analytics providers help us understand app usage
  • Payment processors handle financial transactions
  • Map services provide navigation functionality
  • Push notification services deliver important updates

You can manage tracking preferences in your device settings and app preferences.

9. International Data Transfers

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Data Processing:
  • Primary data processing occurs within Nigeria
  • Some services may involve international data transfers
  • Cloud storage providers may store data in multiple regions
  • We ensure adequate protection for international transfers
Safeguards:
  • Standard contractual clauses for data protection
  • Adequacy decisions from relevant authorities
  • Binding corporate rules for service providers
  • Regular audits of international data handling
Your Rights:
  • You have the same privacy rights regardless of data location
  • International transfers do not diminish your privacy protections
  • You can request information about specific transfer mechanisms

10. Children's Privacy

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Our services are not intended for children:

Age Requirements:
  • You must be at least 18 years old to use our courier services
  • We do not knowingly collect information from children under 18
  • Age verification is required during account registration
  • Parental consent cannot substitute for age requirements

If we discover that we have collected information from someone under 18, we will delete that information immediately. Parents who believe their child has provided information to us should contact us immediately.

11. Changes to This Policy

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Notification:
  • Significant changes will be communicated through the app
  • Email notifications for material policy changes
  • Updated policies will be posted with revision dates
  • Continued use constitutes acceptance of changes
Review:
  • We recommend reviewing this policy regularly
  • Changes take effect 30 days after notification
  • You can access previous versions upon request
  • Contact us if you have questions about changes

Your continued use of our services after policy changes indicates your acceptance of the updated terms.

12. Contact Information

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For privacy-related questions or concerns:

Privacy Officer:

Email: privacy@alod.com
Phone: +234-800-ALOD-PRIVACY

Data Protection Officer:

Email: dpo@alod.com
Address: Alod Technologies Limited
Privacy Department
123 Technology Drive, Victoria Island
Lagos, Nigeria

Response Time:
  • We respond to privacy inquiries within 72 hours
  • Complex requests may take up to 30 days to resolve
  • You will receive confirmation of receipt within 24 hours

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM WAT

Your Privacy Rights

You have the right to access, correct, delete, or control how your personal information is used. Contact our privacy team to exercise these rights or if you have any questions about this policy.

Contact Privacy Team

Regulatory Compliance

This privacy policy complies with applicable Nigerian data protection laws and international privacy standards. We regularly review and update our practices to ensure continued compliance.